Medal Paints Quality ranges of products are covered by a quality guarantee. All these products are made to a high quality standard. This guarantee is subject to certain conditions described hereunder:
The purchaser must retain the invoice as proof of purchase (i.e. name of the company/ date of purchase/product/s purchased) and record the batch number/s of a product/s bought/ used according.
The purchaser may call our Customer Service line (08600-63325) in the event of any technical assistance for a particular paint problem or query.
These products are guaranteed for a period of three years if surface/s has been correctly prepared, and subject to the correct paint system (i.e. Primer Undercoat and Topcoat) has been used in accordance to the ‘instructions for use’ set by Medal Paints.
A technical consultant from Medal Paints will personally investigate and follow up all complaints related to paint failure.
Medal Paints will guarantee the product for three years, subject to the adherence by the purchaser to comply with the specification and/ or ‘instructions for Use’ appearing on the reverse side of each can.
If the applied appearance of these products deteriorates within three years of application, other than due to extreme weather conditions, Medal Paints will gladly replace the product/s with an identical un-applied product/s free of charge, subject to proof of purchase.
Medal paints does not incur any liability or obligation other than such replacement obligation. In particular, Medal Paints does not incur any liability for remedial expenses (labour costs) and/or for any consequential damages or loss.
For more information, please contact our Customer Service Department on 08600-63325 or (011) 661-5700 where we will gladly assist you with any queries you may have.